Accessories and Ready To Be Worn Garments
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please do not attempt to return an item unless this has already been arranged with ourselves.
If your return request is accepted:
Please Note - Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Exceptions / non-returnable items
Bespoke, Suit Copy and Made To Measure garments
Due to the personal nature of these items they are not eligible for return/refund unless due to damage/defect which can otherwise not be resolved.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please inspect your order upon receipt of the item/s and contact us immediately if an item is defective, damaged or if you receive the wrong item/s, so that we can evaluate the issue and make it right.
You have 7 days from receipt of the item/s to report any issue, after this time you are considered to have accepted the item "as is".
If we agree alteration/repairs are needed to any garment we would, in the first instance, advise these are carried out by a tailor local to the customer with a pre-agreed value cap. Once the receipt for this work is presented to us we will issue a refund to the original payment method, timescale as detailed in the "Refunds" section below.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
Should you return an item for refund due to a change of mind, a £20 administration and restocking charge will be deducted from any refund issued.